Terms & Conditions.

You must be at least 18 years old and authorized to act on behalf of the business you represent to use our Services.

If you accept these Terms on behalf of a company, you represent that you have the authority to bind that company, and "you" refers to that company.

CrewCall Digital provides digital lead nurturing systems for home service contractors, which may include:

• Paid advertising management including Meta Ads, Google Search Ads and Google Local Services Ads
• Landing page development and conversion optimization
• CRM and pipeline setup
• Call tracking and lead routing
• Automated SMS and email follow-up
• Review generation and reputation support
• Local SEO and retargeting
• Competitor intelligence and campaign optimization

The specific scope of Services is set out in your proposal, order form, service package, or service agreement.

Where the Services require setting up ad accounts, including Google Ads, Meta Ads, Google Business Profile, Google Local Services Ads, or a CRM, these accounts are created and owned under your business's name and credentials, not ours.

You are responsible for keeping account access, login credentials, and billing details accurate and secure and for notifying us promptly of any unauthorized access.

To deliver the Services effectively, you agree to:

• Provide timely access to necessary accounts and information
• Respond promptly to leads nurtured through your campaigns
• Provide accurate information about your business, service area and offerings
• Cooperate with onboarding, review and optimization requests

Your Content

You retain ownership of the business information, branding, images, testimonials, and other materials you provide us to build your campaigns, landing pages, and ads ("Client Content").

You grant CrewCall Digital a non-exclusive, worldwide license to use, reproduce, and display Client Content solely to provide the Services during our engagement.

Deliverables

Landing pages, ad creatives, copy, and similar materials created specifically for you as part of the Services ("Deliverables") become your property upon full payment for the applicable work.

CrewCall Digital retains ownership of any pre-existing tools, templates, frameworks, processes, or know-how incorporated into the Deliverables.

Lead and Campaign Data

Leads, call data, and CRM records nurtured through your campaigns belong to you, consistent with the account-ownership terms described in these Terms.

Data You Upload

If you upload contact lists or customer data into a CRM or messaging tool we manage on your behalf, you represent that you have the legal right to use that data and send the communications you direct us to send.

Where the Services include SMS or email automation sent to your customers or leads on your behalf:

• Opt-out: Recipients may opt out of SMS by replying STOP and may unsubscribe from email using the unsubscribe link provided in applicable messages.
• Message frequency and rates: Message frequency depends on campaign settings and recipient interactions. Standard message and data rates may apply.
• Carrier liability: Neither CrewCall Digital nor mobile carriers are liable for delayed or undelivered messages.
• Your responsibility: You are responsible for ensuring you have a lawful basis, including appropriate consent where required, to send communications to your customers and leads.

You will not, and will not permit anyone acting on your behalf to:

• Use the Services to send unsolicited messages in violation of applicable law
• Upload or direct us to use contact data you do not have the right to use
• Impersonate any person or misrepresent your affiliation with any person or entity
• Interfere with or attempt to circumvent the security or proper functioning of the Site, our tools, or connected third-party platforms
• Reverse engineer, scrape, or attempt to extract data from the Site or Services outside normal use
• Use the Services for any unlawful, fraudulent, or discriminatory purpose
• Violate the terms of service of connected third-party platforms

We may suspend or restrict access to the Services if we reasonably believe your use violates this Section.

You represent and warrant that your use of the Services, including communications sent to your customers or leads, will comply with all applicable consumer protection, advertising, privacy, telemarketing, and messaging laws.

This may include the U.S. Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), and other applicable laws depending on your business and jurisdiction.

You are solely responsible for obtaining and maintaining any consents required to communicate with your customers and leads.

• Service fees are set out in your service package, proposal, order form, or agreement.
• Fees are generally billed on a recurring basis, typically monthly, unless otherwise agreed in writing.
• Service fees are exclusive of advertising spend. Advertising spend on platforms such as Google Ads and Meta Ads is paid directly by you through your connected accounts unless otherwise agreed.
• You authorize us or our payment processor to charge your chosen payment method for applicable fees.
• Late or failed payments may result in suspension of Services until payment issues are resolved.
• Fees and packages may be adjusted for future billing cycles with reasonable advance notice.

Our engagements are generally month-to-month with no long-term lock-in unless a different term is specified in a signed proposal or agreement.

Fees for work performed and any advertising spend already committed prior to the effective cancellation date remain payable.

We may suspend or terminate Services immediately for non-payment, violation of these Terms, or misuse of the Services.

Performance metrics referenced on our Site or in marketing materials are illustrative and are not guarantees of results for your business.

Actual results depend on factors outside our control, including market conditions, competition, service area, pricing, advertising budget, sales process, and responsiveness to leads.

The Site and its content, including text, graphics, logos, and the CrewCall Digital name and branding, are owned by CrewCall Digital or its licensors and protected under applicable intellectual property laws.

Except as expressly permitted, you may not copy, reproduce, modify, or distribute Site content without our prior written consent.

The Services may rely on third-party platforms including Google Ads, Meta Ads, Google Local Services Ads, Google Business Profile, CRM platforms, call-tracking tools, hosting providers, and messaging providers.

Your use of those platforms is governed by their own terms of service and privacy policies.

CrewCall Digital is not responsible for outages, policy changes, account suspensions, algorithm changes, or other issues caused by third-party platforms outside our reasonable control.

Any suggestions, ideas, or feedback you voluntarily share with us about the Site or Services may be used by CrewCall Digital without restriction or compensation to you.

Unless you tell us otherwise in writing, we may reference your business name, logo, and general results, in aggregated or anonymized form where appropriate, as a client example in our marketing materials, website, or case studies.

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT ANY SPECIFIC LEVEL OF LEADS, RANKINGS, SALES, OR REVENUE WILL RESULT FROM THE SERVICES.

You agree to indemnify and hold harmless CrewCall Digital and its officers, employees, and agents from claims, damages, liabilities, and expenses, including reasonable legal fees, arising from:

• Your breach of these Terms
• Your violation of applicable law
• Client Content or data you provide
• Your use of the Services in a manner not authorized by these Terms

TO THE FULLEST EXTENT PERMITTED BY LAW, CREWCALL DIGITAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST LEADS, OR LOST BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE FEES YOU PAID TO CREWCALL DIGITAL IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

This limitation does not apply where prohibited by law or in cases of gross negligence, fraud, or willful misconduct.

Each party agrees to keep confidential any non-public business, technical, or strategic information disclosed by the other party in connection with the Services.

Confidential information may only be used to perform obligations under these Terms except where disclosure is required by law.

These Terms are governed by the laws of India.

The parties will first attempt to resolve any dispute informally through good-faith discussion.

If a dispute cannot be resolved within 30 days, it will be subject to the exclusive jurisdiction of the courts of Kanpur, Uttar Pradesh, unless a signed service agreement specifies a different dispute resolution mechanism or venue.

We may suspend or terminate your access to the Site or Services without notice if we reasonably believe you have violated these Terms.

Sections that by their nature should survive termination, including provisions relating to ownership, intellectual property, indemnification, limitation of liability, and confidentiality, will survive termination.

We may update these Terms from time to time.

Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site or Services after changes are posted constitutes acceptance of the updated Terms.

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.

Our failure to enforce any provision does not waive our right to enforce that provision later.

These Terms, together with any signed proposal, order form, or service agreement between you and CrewCall Digital, constitute the entire agreement between the parties regarding the Services and supersede prior agreements on the same subject.